Retail case study
Harbor & Co. grows same-store sales by 9%
Pricing engine and loyalty relaunch for 380 stores.
The challenge and our approach
Harbor & Co. priced 40,000 products by hand and its loyalty programme had lost two-thirds of its active members.
We built a pricing engine using store-level elasticity models and relaunched the loyalty programme with personalised offers. Like-for-like sales grew 9% in the first year with no loss of margin.
Outcomes
Result achieved
+9% like-for-like within the first year.
Joint team
Arcwell consultants working side by side with client managers.
Pace
First measurable impact inside 12 weeks.
Sustained
Results still tracked and reported two years later.
Engagement facts
- Client
- Harbor & Co.
- Industry
- Retail & consumer
- Practice
- Digital
- Duration
- 16–40 weeks
- Year
- 2025
Arcwell did something no adviser had done for us before: they stayed until the savings were in the accounts.
Andrea CollinsCOO, Northline Logistics
