Healthcare case study
Bayside Health reduces patient wait times by a third
Patient-flow redesign for a nine-hospital network.
The challenge and our approach
Emergency departments across the Bayside network were averaging a five-hour wait, and bed shortages were forcing surgery cancellations.
We mapped the patient journey from arrival to discharge, redesigned bed management and set up a network control centre. Average waits fell by 34% within six months, and cancellations halved.
Outcomes
Result achieved
–34% wait time within the first year.
Joint team
Arcwell consultants working side by side with client managers.
Pace
First measurable impact inside 12 weeks.
Sustained
Results still tracked and reported two years later.
Engagement facts
- Client
- Bayside Health System
- Industry
- Healthcare
- Practice
- Strategy
- Duration
- 16–40 weeks
- Year
- 2025
Arcwell did something no adviser had done for us before: they stayed until the savings were in the accounts.
Andrea CollinsCOO, Northline Logistics
