Frequently asked questions
Everything you wanted to know before your first visit.
Clinic
Vet visits
Yes for routine care. Sick pets are seen the same day where possible.
Dogs, cats, rabbits, guinea pigs and ferrets.
Treatments over $300 can be spread over six months, interest-free.
Yes. Pay on the day and we will send the claim form to your insurer.
Grooming
Grooming spa
Usually two to three hours. We text you when your pet is ready.
Yes, but severe matting may need a short shave for comfort. We always call first.
Most dogs are calmer without their owner. You are welcome to watch through the window.
Pet hotel
Boarding & day care
Dogs: rabies, DHPP and Bordetella. Cats: rabies and FVRCP.
Of course. Tours run daily at 11am and 4pm.
Yes, our vet nurses give tablets, injections and eye drops at no extra cost.