Frequently asked questions
Quotes, booking, tracking, customs and billing.
Quotes & booking
Getting started
Within two working hours for standard lanes.
No. We handle everything from a single pallet to full charters.
Yes, through our customer portal once your account is set up.
In transit
Tracking & customs
Use the tracking page, our app or the API with any container, AWB or booking number.
Our licensed brokers clear goods in 42 countries. We need a commercial invoice and packing list.
Our control tower alerts you with a new ETA and a recovery plan.
Billing
Invoices & insurance
30 days for approved accounts. New customers pay on booking.
Carrier liability is limited. We recommend our all-risk cover from 0.25% of cargo value.
Still have a question?
Our freight desk is open 24/7.