Healthcare
Kestrel Health ships patient features 40% faster
How a 120-person engineering team replaced weekly status meetings with one live dashboard.
Customer story
Brightloom balanced workload across 6 time zones
A remote-first retailer used workload insights to cut overtime and keep launches on track.
The story
Brightloom sells home textiles online and runs product, engineering and marketing from six time zones. Launch weeks meant long nights for a few people while others waited for handoffs.
Workload made the imbalance visible. The capacity heatmap showed that three engineers carried half of all reviews. Rotating review duty and planning with real capacity numbers spread the load.
Overtime fell by a third, and the team delivered the busiest holiday season in its history without a single missed launch.
Highlights
32% less overtime
Measured over two quarters.
Follow-the-sun reviews
Reviews routed by time zone.
Zero missed launches
Across the holiday season.
Lower attrition
No regretted departures in a year.
What they use
- Team workload
- Smart alerts
- Live dashboards
Company facts
- Industry
- E-commerce
- Founded
- 2017
- Markets
- 14 countries
- Plan
- Growth
The heatmap showed us something we felt but couldn't prove. Fixing it took a week, and the whole team noticed.
Priya RamanCTO, Brightloom
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