How can we help?
Guides and answers for admins, team leads and everyone in between. Still stuck? Our support team replies within two hours.
Getting started
Setting up your workspace
Everything you need for your first week with Lumetric.
Sign up with your work email, name your workspace and invite teammates. Anyone with your company domain can join
automatically if you allow it.
Start with your issue tracker. It powers dashboards, workload and forecasts. Add your Git host next for review and
cycle-time metrics.
Go to Settings → Workflows. Lumetric suggests a mapping for each state (to do, in progress, in review, done). Adjust
anything that looks wrong.
Yes. Every new workspace includes a demo project with six months of realistic data you can explore and delete later.
Integrations
Connecting your tools
Sync, permissions and troubleshooting.
Read-only access to projects, issues, pull requests and calendars. We never request write access unless you enable
ticket reassignment.
Up to three years on Growth and unlimited on Scale. Imports run in the background and usually finish within an hour.
Check Settings → Integrations for a warning icon. Expired tokens are the most common cause; reconnecting fixes it
instantly.
Yes. Our on-premise agent connects self-hosted trackers and Git servers through a single outbound connection.
Yes: REST and GraphQL APIs plus webhooks are available on every paid plan. Find your keys under Settings → Developers.
Billing
Plans and payments
Seats, invoices and changing plans.
A seat is anyone who signs in during a billing period. Report recipients and public dashboard viewers are always free.
Invoices are emailed automatically and can be downloaded from Settings → Billing. Yearly plans can be paid by bank
transfer.
Yearly plans can be cancelled for a pro-rated refund within 60 days. Monthly plans can be cancelled at any time and
won't renew.
Yes: 50% off any paid plan for registered non-profits and education institutions.
Security & data
Keeping your data safe
Read the full details on our security page.
In the US by default, with an EU region in Frankfurt available on the Scale plan.
No. We only process metadata such as titles, states, timestamps and owners.
For as long as your workspace exists. Deleted workspaces are purged from all systems, including backups, within 30
days.
SAML SSO and SCIM provisioning are available on the Scale plan.
Still need help?
Chat with a product specialist Monday to Friday, 6am–6pm Pacific.